Zappos: Above and beyond customer service

Earlier in February, I attended the Customer Service is the New Marketing (CSITNM) conference in San Francisco. I first had a chance to hear Tony Hsieh (Zappos’ CEO) speak at SXSW Interactive last year, where he basically shared the same insights, but it’s so good it’s worth posting again here:

If I ever start a company, it shall be the above and beyond kind for sure.

One Response to “Zappos: Above and beyond customer service”

  1. Kolja Says:

    Tim, thanks for the link to this great & inspiring presentation!